Continuity

What happens if Dokus stops.

Written for whoever has to fill in a supplier assessment. What is true today, and what is not yet — both, on one page.

Ownership

Who you are contracting with.

Dokus is operated by Invoid Vision B.V., a Belgian company. It is self-funded: no outside investors, and no plans to sell. Nothing below depends on that staying true, which is the point of writing it down.

Legal name: Invoid Vision B.V.
Enterprise number: KBO/BCE 0777.887.045
Registered seat: Balegemstraat 17/7, 9860 Oosterzele, Belgium
Incorporated: 30 November 2021
Role under GDPR: Controller for account data, processor for the documents you upload
Legal Entity Identifier: Not yet registered — a DORA register entry can use the enterprise number above in the meantime

Leaving

Your records, on the way out.

Export is a standing capability, not a concession granted on exit. It works the same on the day you sign and the day you leave.

Export: Available at any time from the product; a full export on request
Formats: CSV your practice software already reads
Deletion: GDPR erasure, requested at /delete-account
Cost to leave: None. No contract and no cancellation fee on the hosted product

Supplier assessment

The answers, in the shape you need them.

These are the fields a financial entity has to complete for an ICT provider under DORA. Copy them across.

Field

Our answer

Substitutability: Substitutable. Dokus sits before accounting and is not your system of record; records export in standard formats.
Existence of an exit plan: Yes — this page for the hosted product, and written into the agreement for a private deployment.
Possibility of reintegration: Hosted: records return to your own systems by export. Private: the deployment already runs on your infrastructure.
Impact of discontinuing: Hosted: intake stops, records stay exportable. Private: the system keeps running on your hardware — what stops is new releases, not the system.
Alternative providers identified: Yes. Document intake is a competitive market, and your accounting software remains your system of record throughout.
Date of last external audit: None to date. An external penetration test is planned before the first private deployment goes live.
Certifications: No ISO 27001 or SOC 2 certification. Our security measures are described in full on request, and a data processing agreement is signed as standard.
Notice period: Hosted: cancel at any time. Private: set in the agreement.
Recovery objectives (RTO / RPO): Not published. For a private deployment they are set with you and written into the agreement.
Sub-processors: Listed in the privacy policy. No AI sub-processor, because every model runs locally in every deployment.

Escrow

Source code, if a contract requires it.

Dokus is not open-source and there is no downloadable edition, so escrow is the mechanism that answers vendor failure. It is offered rather than pre-arranged: we set it up with an independent agent when a deployment needs it, with release on insolvency or on our ceasing maintenance. Ask during the first conversation and it goes in the agreement.

Asking

Anything not answered here.

Support and supplier questions are answered within one working day, by the people who build Dokus, not a ticket queue. If the honest answer is that we cannot meet a requirement, that is the answer you will get.

Talk to the team

None of this asks you to trust us.

That is the test a continuity commitment has to pass: it holds whether or not the supplier is still here.