Terms of Service

Dokus is a financial intake and evidence layer: it captures documents (invoices, receipts, bank statements), checks them, matches bank movements, sends and receives Peppol invoices, and keeps the resulting record — with its sources — available to you and your accountant. Dokus sits before accounting: it does not determine accounting treatment, does not provide accounting, tax or legal advice, and does not file returns on your behalf. Those decisions and filings remain yours and your accountant’s. Features described on dokus.tech as beta, early access or waitlisted are provided as-is and may change or be withdrawn. Peppol transmission depends on the Peppol network and our access-point infrastructure; the live bank feed depends on a PSD2 provider.

You are responsible for: reviewing your records and resolving the exceptions Dokus raises; the correctness of the invoice information you submit; the accounting and tax treatment of your records and your filings; and maintaining secure access to your account — credentials, authorised users, and revoking access when someone leaves. You understand that Dokus confirms document consistency and payment evidence; it does not make the final accounting or VAT decisions.

You agree to use Dokus only for lawful purposes and in accordance with these terms. You may not misuse the service or attempt to access it through unauthorized means. Sending and receiving over Peppol are unlimited on every plan, Free included, subject to fair use. We do not publish a volume limit. If your use is sustained and materially out of pattern for a business of your size, we will contact you to discuss it.

Subscriptions are billed per workspace, never per seat: teammates and accountants you invite are not charged. Fees are billed monthly, in advance, from the day the subscription starts, and exclude VAT, which is added at checkout or reverse-charged where that applies. Dokus Core includes three live bank accounts; each further live bank account is billed at €3 a month excluding VAT. Dokus Foresight includes unlimited live bank accounts. Accounts added manually and uploaded statements are never charged. Subscriptions are bought and managed on dokus.tech and in the desktop app, not through the App Store or Google Play. If a payment fails, the paid service continues for 14 days; after that the subscription is marked unpaid and live bank connections end, while your records and everything already read are kept. You may cancel at any time; cancellation takes effect at the end of the period you paid for. Paid plans carry a 60-day money-back guarantee: within 60 days of your first paid invoice you can ask for everything charged (the subscription, additional bank accounts and Foresight) to be refunded in full, and the subscription ends when the refund is issued. Outside that window, no refunds are issued for partial billing periods. This is without prejudice to any rights you may have under Belgian law.

We answer support email within the window published on dokus.tech: within the hour, every day between 08:00 and 20:00 CET, except Belgian public holidays and absences announced in advance on the contact page, and never later than the same day. Support is included on every plan, including Free. Chat channels are for quick questions and carry no response window. This is a service commitment we hold ourselves to. It does not create a service-level guarantee, and no credit or refund attaches to a missed response.

An invoice is considered submitted when it is handed to the Peppol network, and delivered when the recipient’s access point confirms receipt. If an invoice is rejected, the rejection is shown in your record with its reason. Dokus retries temporary transmission failures automatically and shows the outcome. You are responsible for the correctness of the invoice data you provide. You can release your company’s Peppol connection from Peppol settings at any time, independently of subscription cancellation. After confirmation, Dokus attempts release immediately and stops sending and receiving Peppol documents through Dokus. Your account and existing records remain available; documents already submitted may finish delivery. If self-service release fails or is unavailable, email support@dokus.tech. After verifying that you are authorised to act for the company, Dokus completes the release steps under its control within two business days of the verified request. Business days are Monday to Friday, excluding Belgian public holidays, in Europe/Brussels time. We confirm the outcome and any remaining action. Your new provider controls its own activation time; arrange receiving with it before relying on the new connection.

Dokus is operated from Belgium and is continuously monitored. Planned maintenance that could affect availability is announced in advance where reasonably possible. The response window described in the Support section is a service commitment we hold ourselves to — it is not a service-level agreement, and no credit or refund attaches to a missed response. No other service-level agreement applies unless one is signed separately.

We apply the technical and organisational measures described in our security documentation, which is available on request, and a Data Processing Agreement forms part of these terms. If we become aware of a personal-data breach affecting your records, we notify you without undue delay as required by law. If you believe your credentials have been compromised, notify us immediately at support@dokus.tech. Our staff may access your records only on your request or where strictly necessary for support, security or compliance — time-boxed, and recorded in your activity history.

Read the data processing agreement

You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Your records and original documents can be exported from inside the product at any time. On account closure we delete or return customer data at your choice (GDPR Art. 28). Deletion is carried out by our team and completed within 30 days of a verified request, or within 30 days of the end of the 30-day cancellation window where you delete a workspace in the product; backups are removed on their normal rotation, and retention beyond closure occurs only where Belgian accounting legislation requires it. Unpaid amounts remain due. Your Peppol access-point registration is released as described above. Releasing Peppol does not cancel your subscription or close your account; cancellation and account closure remain separate actions.

Dokus is provided “as is” and “as available”. Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law. Subject to that, and to the maximum extent permitted by law: our aggregate liability arising out of or in connection with these terms is limited to the amounts you actually paid for Dokus in the twelve months preceding the event giving rise to the claim; and neither party is liable to the other for indirect, incidental or consequential damages, including lost data, lost profits or loss of business. Neither party is liable for failure or delay caused by circumstances beyond its reasonable control. Keep your own copies of documents that matter to you — export regularly.

We may update these terms. Continued use of Dokus after changes constitutes acceptance. Material changes will be communicated via email.

These terms are governed by Belgian law. Unless mandatory rules provide otherwise, disputes fall under the jurisdiction of the courts of Belgium in accordance with the applicable rules of territorial jurisdiction.

Dokus is operated by Invoid Vision B.V., registered in Belgium under KBO/BCE number 0777.887.045. Registered address: Balegemstraat 17/7, 9860 Oosterzele, Belgium.