Terms of Service
Last updated: September 2026
These Terms of Service govern your use of Dokus. By using our service, you agree to these terms.
Service description and scope
Dokus is a financial intake and evidence layer: it captures documents (invoices, receipts, bank statements), checks them, matches bank movements, sends and receives Peppol invoices, and keeps the resulting record — with its sources — available to you and your accountant. Dokus sits before accounting: it does not determine accounting treatment, does not provide accounting, tax or legal advice, and does not file returns on your behalf. Those decisions and filings remain yours and your accountant’s. Features described on dokus.tech as beta, early access or waitlisted are provided as-is and may change or be withdrawn. Peppol transmission depends on the Peppol network and our access-point infrastructure; the live bank feed depends on a PSD2 provider.
Your responsibilities
You are responsible for: reviewing your records and resolving the exceptions Dokus raises; the correctness of the invoice information you submit; the accounting and tax treatment of your records and your filings; and maintaining secure access to your account — credentials, authorised users, and revoking access when someone leaves. You understand that Dokus confirms document consistency and payment evidence; it does not make the final accounting or VAT decisions.
Acceptable use
You agree to use Dokus only for lawful purposes and in accordance with these terms. You may not misuse the service or attempt to access it through unauthorized means.
Billing and cancellation
Subscription fees are billed monthly. You may cancel at any time from your account settings. Paid tiers carry a 60-day money-back guarantee: within 60 days of your first paid invoice you can request a pro-rata refund of amounts actually charged. Outside that window, no refunds are issued for partial billing periods.
Support
We answer support email within the window published on dokus.tech: within the hour, every day between 08:00 and 20:00 CET, except Belgian public holidays and absences announced in advance on the contact page, and never later than the same day. Support is included on every plan, including Free. Chat channels are for quick questions and carry no response window. This is a service commitment we hold ourselves to. It does not create a service-level guarantee, and no credit or refund attaches to a missed response.
Peppol transmissions
An invoice is considered submitted when it is handed to the Peppol network, and delivered when the recipient’s access point confirms receipt. If an invoice is rejected, the rejection is shown in your record with its reason. Dokus retries temporary transmission failures automatically and shows the outcome. You are responsible for the correctness of the invoice data you provide. You can release your company’s Peppol connection from Peppol settings at any time, independently of subscription cancellation. After confirmation, Dokus attempts release immediately and stops sending and receiving Peppol documents through Dokus. Your account and existing records remain available; documents already submitted may finish delivery. If self-service release fails or is unavailable, email support@dokus.tech. After verifying that you are authorised to act for the company, Dokus completes the release steps under its control within two business days of the verified request. Business days are Monday to Friday, excluding Belgian public holidays, in Europe/Brussels time. We confirm the outcome and any remaining action. Your new provider controls its own activation time; arrange receiving with it before relying on the new connection.
Availability and maintenance
Dokus is operated from Belgium and is continuously monitored. Planned maintenance that could affect availability is announced in advance where reasonably possible. The response window described in the Support section is a service commitment we hold ourselves to — it is not a service-level agreement, and no credit or refund attaches to a missed response. No other service-level agreement applies unless one is signed separately.
Security and incidents
We apply the technical and organisational measures described in our security documentation, which is available on request, and a Data Processing Agreement is available as part of every business relationship. If we become aware of a personal-data breach affecting your records, we notify you without undue delay as required by law. If you believe your credentials have been compromised, notify us immediately at support@dokus.tech. Our staff may access your records only on your request or where strictly necessary for support, security or compliance — time-boxed, and recorded in your activity history.
Termination and data
You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Your records and original documents can be exported from inside the product at any time. On account closure we delete or return customer data at your choice (GDPR Art. 28); backups are removed on their normal rotation, and retention beyond closure occurs only where Belgian accounting legislation requires it. Unpaid amounts remain due. Your Peppol access-point registration is released as described above. Releasing Peppol does not cancel your subscription or close your account; cancellation and account closure remain separate actions.
Limitation of liability
Dokus is provided “as is” and “as available”. Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law. Subject to that, and to the maximum extent permitted by law: our aggregate liability arising out of or in connection with these terms is limited to the amounts you actually paid for Dokus in the twelve months preceding the event giving rise to the claim; and neither party is liable to the other for indirect, incidental or consequential damages, including lost data, lost profits or loss of business. Neither party is liable for failure or delay caused by circumstances beyond its reasonable control. Keep your own copies of documents that matter to you — export regularly.
Changes to terms
We may update these terms. Continued use of Dokus after changes constitutes acceptance. Material changes will be communicated via email.
Governing law and disputes
These terms are governed by Belgian law. Unless mandatory rules provide otherwise, disputes fall under the jurisdiction of the courts of Belgium in accordance with the applicable rules of territorial jurisdiction.
Entity identification
Dokus is operated by Invoid Vision B.V., registered in Belgium under KBO/BCE number 0777.887.045. Registered address: Balegemstraat 17/7, 9860 Oosterzele, Belgium.